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Support
Peace of mind 24/7/365

 

For SIP Trunk support follow this link to the ticketing system
 


The information below is for Onsite Hybrid VoIP solutions ONLY

Our Network Operations Center is staffed around the clock and monitors our infrastructure as well as all of client deployments. Our value added Cloud services offer a host of backup options to ensure the fastest possible recovery in case of a failure and our all of our hardware is always stocked and ready for immediate or overnight replacement.

Our Certified Engineers are eager to assist our clients with deployment, administrative, and support needs.

How to obtain support:

Annual support plan
ManagedCare and PrimeCare

Time-block purchase
Pre-purchase of discounted service hours

Hourly service
Standard scheduled support

SigmaVoIP uses an advanced ticketing system to aggressively track all submitted requests, the system ensures the fastest response time and automatically escalates the issue if our stringent service level agreement is not met. On average most of our tickets are answered in less than 3 minutes during business hours. The industry average is over 6 hours.

Our ticketing system can be accessed using this link

Customers with a valid support contract can download the app here

For information about our support options, contact us at sales@sigmavoip.com
 

 
 
 


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Serving all major  metro areas in Connecticut, New York, New Jersey, Massachusetts, DC, Texas, California, Virginia, Rhode Island, Florida, Virginia and Colorado         Copyright 2014 SigmaVoIP, LLC.